SHIPPING & RETURNS
30 DAY RETURNS
The award-winning Lashify Control Kit is a much-loved product the world over, but if you decide it's not for you, you can return it within 30 days of order. All returns are charged a $20 fee to cover shipping and processing. Original packaging must be included and any free products must be return unused, or will be deducted from your refund.
Returns are not accepted on international Control Kit orders.
Control Kit orders purchased with a discount code or on sale will only be eligible to receive store credit.
All other items are offered as final sale and are not returnable.
Orders have a processing time of 3-5 business days regardless of shipping method. Only Domestic Overnight delivery orders placed before 12 Noon PST, Monday through Friday (excluding holidays) will be processed same-day.
Lashify offers Route shipping protection for all online shop orders and strongly encourage Customers to opt into this insurance.
Lashify is not responsible for lost, stolen, or damaged packages if/when a customer opts out of Route shipping.
UK & INTERNATIONAL SHIPMENTS
Lashify ships from two Locations -- our United States Warehouse and our United Kingdom Warehouse. UK orders are shipped from our UK warehouse and all other orders are currently shipped from the US. Shipping fees are based on delivery location. VAT will be included.
Membership X and Active Subscribers receive free shipping on orders over $75USD.
All Lashify products are final sale with the exception of the Control Kit™ (See Control Kit Return Policy for more details).
All sale and promotional items are final sale.
Digital membership/subscription orders are final sale.
Please note: we do not accept returns on international orders.
In the rare event that you experience a quality issue, please contact the Concierge right away. Images or video clearly showing the problem must be provided within a week of delivery, along with a detailed description and a photograph of your full packing slip. This slip is required in order to rectify any issues. Refunds or credits are not guaranteed and are reviewed on a case by case basis. Lashify conducts strict quality control processes where orders are checked and verified before being processed and packed. If an issue is determined, we will do our best to satisfactorily resolve the matter at hand.
Control Kit™ Return Policy
You can try the Control Kit for 30 days from the date of delivery and if it's not for you, you may return it during the 30 day period and receive a refund minus a non-negotiable $20 shipping & handling fee*.
Control Kits purchased with a discount code or on sale will only be eligible to receive store credit.
*In order to be eligible for a return, all items from the original package must be included: the Lashify Storage Box, the Control Kit™, Fuse Control™ Wand, (2) Gossamer® cartridges, Whisper Light™ Dual-Sided Bond, Glass, and Wandoms.
All orders have a processing time of 3-5 business days.
Once an order is fulfilled it will ship based on the shipping method selected.
Upon fulfillment, a tracking number will be provided and you are able to track the shipment via your account. Please allow up to 72 hours for tracking to update.
Shipping fees are non-refundable.
Free domestic and international shipping on web store orders $150+
Free domestic shipping on subscription orders $45+
Free international shipping on subscription orders $75+
Route Shipping Protection
Lashify offers Route Shipping Protection on all online shop orders.
For orders insured with Route, please contact Route directly to file a claim on your lost, stolen, or damaged package at https://claims.route.com
Lashify is not responsible for lost, stolen, or damaged packages on orders where the customer opted out of Route Shipping Protection or packages reported lost or stolen outside of the coverage timeline offered by Route (typically 30 days from last checkpoint). For more detailed information please visit https://shoppers.help.route.com/hc/en-us
Only US Domestic Overnight and Next-Day Rush Delivery orders placed before 11AM PST Monday through Friday will be processed same day.
Overnight not applicable to international orders.
Overnight orders processed on Friday will not deliver over the weekend.
Why is your return policy so strict?
Our return policy is strict and this is not hidden in any way. This is because Lashify is a new system that requires practice to perfect. Anyone can apply Lashify but it’s a new technique and we offer 1:1’s to assure success. Clients must practice and once they do it’s extremely fun.
As for allergies, we always suggest purchasing at full price to test out and doing full research on the product. Our products do not contain formaldehydes that cause issues in traditional lash extensions. If clients want to test and return we allow them to do so by purchasing our kit at full price with a shipping handling fee.