Troubleshooting

What's going on with your lashes?

Tap what you're seeing and we'll walk you through the fix. Lashify isn't difficult, it's just different.

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Fix a problem

What's going on?

Tap what you're seeing for the fix, the video and what you'll need.

Your fix

Choose what you're seeing and the steps show up here.

Watch & learn

Follow along with our educators.

Tap any video to play it right here. New to Lashify? Start with Level 1 in order.

Not sure what to use? Take a 2-minute quiz
The method

Every great set follows the same five steps.

Most problems trace back to one of these. If something's off, find the step and slow it down.

1

Prep

Clean lashes and lids with Pre-Cleanse and let them dry completely. No oil, glycerin, silicones or micellar water near the lash line. Oily lids? Tap on Oil Poof.

2

Bond

Light coats, and let each one dry before the next. Multiple thin layers are how lashes stay on without damage. Follow the method made for your bond.

3

Place

Look down into your mirror. Set each Gossamer 1–2mm up from the waterline so your natural roots still show. Start a quarter of the way in, work out, inner corner last.

4

Fuse

Water Poof inside the Wandom, then clamp and fuse right on the spines. Full fuse follows your eye's curve; reverse fuse targets one lash.

5

Seal & wait

Glass about an hour later, in the Wandom or just under the lash line. Night Line for black coverage. Wait a few hours before getting them wet.

Watch each step

Bonds & sealers

Every bond has its own method.

Tack times are a guide. The real test: flutter your lashes and they feel sticky, or touch with the back of a fingernail and nothing transfers.

Whisper Light Classic

Tacky in 30 sec

Beginners and sensitive eyes. Clear and Black, dual bottle or singles (singles are for advanced users).

Frosting Method: Black through every lash, let it tack; Clear 1–2mm from the waterline, brushed upward with the Frosting Method Disposable Brush. Repeat the clear layer: the key to longevity is layering. Then apply and fuse.

Bondage

Tacky in ~10 sec

Oily lids, watery eyes, heat and humidity. Charcoflex absorbs moisture and oil.

Frosting Method with Bondage: use Bondage in place of Black Whisper Light. Use less, thin coats, comb out excess, then frost with Clear Whisper Light and apply.

Smelly Bond

Tacky in ~20 sec

Strongest, stickiest hold for lash veterans, oily lids and humid climates.

How: brush under lashes until it turns clear, dab a second layer above the roots, apply. Sealer is required. The smell fades.

Sealers & tools

Water Poof

Apply right away, best inside the Wandom, then clamp and fuse. Wipe the applicator tip first so it doesn't leave a white cast. Great for swimming, sweat and watery eyes.

Glass Finishing Coat

Apply about an hour later, in the Wandom or just underneath the lash line. Glossy, water-resistant, takes away any leftover tackiness.

Night Line

Our black sealer, best for coverage. After your final fuse, draw a thin line along the spines, keeping it away from the inner eye. Don't fuse after applying it.

Heat fusing

Re-activates your bond for extra hold. Lashicurl on 2 or 3, held at the base of your lashes for 10–15 seconds, then fuse the full map without Wandoms.

The Blow

Speeds up drying so your bond turns tacky faster, and dries lashes if they get wet. No batteries needed.

Lash mapping

Your map depends on your eye shape.

A lash map is your plan: which lengths go where, inner corner to outer. Most eyes take six Gossamers per eye (five for small eyes, seven for large).

Tips for your eye shape

Hooded

  • Longest lengths in the center.
  • Avoid strong curls (Extreme, Extra Extreme, Gemini, Fluffy FX) that hit the lid, or relax them with the Lashicurl.
  • Petit Eye wand.

Monolid

  • Open-eye maps are the most flattering.
  • Curl straight natural lashes first. Plus+ adds layers without weight.
  • Petit Eye wand.

Round

  • To enhance: length at the inner and center.
  • To elongate: length toward the outer corner.

Almond

  • Wears almost anything. Wide-set: even lengths with no long inner lashes.
  • Close-set: very short inner, longer outer.

Downturned

  • No heavy or low outer lashes.
  • Set outer fibers a little higher to lift the eye.

Upturned & deep-set

  • Upturned: go natural, softer curl at the outer corner.
  • Deep-set: skip dense styles and long lengths that tuck under the brow bone.

Not sure where to start? The Virtual AI Calibrator measures your eyelid space from a photo and suggests lengths.

Stacking

Layer Gossamers for volume and length.

Stacking is our patented method: you bond again and apply another layer of lashes underneath your set. Clear bond keeps it invisible; black gives an eyeliner look.

Volume stack

Apply and fuse your base layer. Add a little clear bond just above the base spines, let it tack, then set a second layer right on top with spines lined up. Fuse for 15 seconds.

Length stack

Want more length than you have? Draw the bond line about 2mm up from the base spine and place the top layer a little farther up. Curl or Amplify bases blend best.

Brick stack

For sparse lashes. Leave even gaps in the base layer, one lash at each corner, then set the second layer over the gaps like bricks. Start from a fresh set. Learn volume stacking first.

Aftercare

Living in your lashes.

Lashify clients wear their lashes up to 2 weeks. A little care every day is what gets you there.

Showering

Yes, you can shower. Wait a few hours after applying, then just don't touch your lashes while they're wet. Face away from the showerhead and tilt your head back to rinse your hair.

Washing your face

No splashing. Use the Black Magic Cleansing Puff or a washcloth, and an oil-free cleanser. Serums and creams are fine, just keep them off the lash line.

Makeup

Liner and shadow are fine. Mascara on bottom lashes only, so your Gossamers stay reusable. For shadow fallout, run a spoolie dipped in Pre-Cleanse over the top.

Sleeping

Wear your lashes for the day for your first 3 applications, then start sleeping in them. Back sleeping is best; a silk pillowcase or beauty pillow helps.

Workouts & swimming

Go for it. Water Poof is your sealer for sweat and pools. If a lash loosens, let it dry, then fuse.

Every morning

A quick 10-second fuse on each eye keeps everything aligned, especially after sleep or a workout.

Removal & reuse

Take them off without tugging.

Never pull lashes or pick at bond. Let the remover do the work, and your natural lashes stay healthy.

Melt Away

  1. Shake until cloudy.
  2. Soak a cotton pad and press it on closed eyes for 30–60 seconds. Don't scrub.
  3. Let the lashes slide off.
  4. Comb out leftover bond with a spoolie dipped in Melt Away.

Release

Coat the Gossamers, wait 25–30 seconds, then gently wipe away. Still stuck after 2 minutes? Add more remover. Long-wear, multi-layer sets take longer.

Before your next set

Removers leave oil behind, and oil stops bond from gripping. Prep again with Pre-Cleanse and let lashes dry fully.

Reusing Gossamers

Every Gossamer is reusable. Roll leftover bond off the spine between your fingers, clean the lashes with 90% alcohol and let them air dry completely. Store dry in a closed case.

Get help

Still stuck? Talk to a real person.

Our Concierge team does this every day. Text a photo of your lashes and we'll tell you exactly what to tweak.

Text or call Concierge

323-543-4400

Mon–Fri, 7am–4pm PT

Lashify Life

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Email

Application questions: lashclass@lashify.com

Orders and account: concierge@lashify.com

Learn step by step

Follow along with a Pro Educator through your first full application.