The Lash Edit: Questions & Answers
The Lash Edit · Questions & answers
Your Lash Edit, explained.
Your options, your pricing and your setup, in one place, so you can choose what works best for you.
Your options
Why am I receiving a message about Lash Edit?
You’re receiving it because you currently have a Lashify subscription. We’re introducing your options so you can choose the pricing and setup that work best for you.
What is Lash Edit?
Lash Edit is a flexible lash subscription that gives you access to every lash style we make, in any color and length, including limited editions while they’re in stock. You choose your lash quantity and delivery schedule, and you can add any product you want to your order.
How does Lash Edit pricing work?
Discounts start at four lashes. The higher the tier you choose, the more you save, and a bigger edit lasts longer, so it ships less often:
- 4 lashes: $52 ($13 a lash)
- 6 lashes: $72 ($12 a lash)
- 9 lashes: $99 ($11 a lash)
- 12 lashes: $120 ($10 a lash)
Every lash in your edit is the same price, whatever the style. If you wear styles beyond Core, Lash Edit can offer better pricing than your Founder Pricing. Outside the US, prices show in your currency at checkout.
What is Founder Pricing?
Founder Pricing is the price older members pay for their subscription today. We’re grandfathering in that price so you aren’t surprised by a pricing change.
Can I change my lash quantity with Founder Pricing?
Yes. You’re not locked to your lash count. Every lash you add keeps your founder discount, or you can choose Lash Edit pricing if it’s the better deal. You’ll see both prices side by side before you confirm, and the two never combine.
Which option should I choose?
If you only wear Core lashes and like your current setup, Founder Pricing may be your best fit. If you wear styles beyond Core, Lash Edit may be the better choice. Either way, you see both prices before you confirm, and Concierge is happy to help you compare.
What if my current subscription has fewer than four lashes?
Lash Edit starts at four lashes. Grow to 4 and keep your founder price: every lash, including the ones you add, stays at your founder price, and it ships free in the US. You can do this anytime, before or after December 1.
Tip: choose four lashes every 60 days to spread them across two months and get the most from your price with less frequent deliveries.
If you stay as you are, from December 1 your lashes continue as an auto-refill on the same schedule, at retail less 25% (3 lashes), 15% (2 lashes) or 5% (1 lash), plus $8 shipping. You can still skip, pause, swap or cancel anytime.
I only get bonds or care. Can I join?
Yes. Your bonds and care keep arriving as an auto-refill you manage in My Account: change products, skip, pause, change your date or cancel. Want lashes too? Tap Start a Lash Edit. Pick at least 4 lashes and your bonds and care move into your Lash Edit at the 10% add-on price, shipping with your lashes in one delivery.
Your edit
I already have a subscription. How do I move?
Sign in to My Account and tap Move my subscription. Your lashes come with you at your founder price, and you never pay for two subscriptions. Don’t see the option yet? Your invite is on its way.
I haven’t moved yet. Where is my subscription?
Until you move, your subscription stays in My Account under Upcoming orders, not in My Lash Edit. From there you can skip, pause, change products or your date, or cancel online anytime.
Can I add other products to my order?
Yes. You can add any product you want to your Lash Edit order, at 10% off. Add it for one delivery, or keep it coming with every edit, every other edit, every 3rd or every 4th edit.
Does it ship free?
Every edit ships free in the US. Outside the US, shipping is added to your first edit at checkout (free on orders of US$150 or more), and every edit after that ships free. Moving from your current subscription? Your edit ships free from your first Lash Edit delivery.
Can international customers participate?
Yes! Lash Edit is priced in your own currency at checkout. Your first edit pays shipping at checkout (free on orders of US$150 or more), and every edit after that ships free. Members who move from their current subscription keep the price they pay today, in their own currency, and ship free from their first Lash Edit delivery.
Where do I manage my Lash Edit?
Sign in and go to My Lash Edit. Swap styles, lengths and colors, change your date, skip, pause, ship now, add bonds and care, and update your card or address, all in one place. Changes close 24 hours before your edit ships.
What happens when I tap Ship now?
Your edit is charged the next day and ships right after. Your next delivery is then counted from that date, on your usual schedule.
Skipping & cancelling
Can I skip or pause?
Anytime, from My Lash Edit. Skipping or pausing never counts as a cancellation.
How many times can I cancel Lash Edit?
You can cancel Lash Edit a maximum of twice per customer over your lifetime, online anytime from My Lash Edit.
Lash Edit offers special subscriber pricing, so we limit cancellations to twice per customer over their lifetime. This helps prevent repeated canceling and rejoining to take advantage of the offer and keeps these savings available as intended.
After your second cancellation, you can still shop every lash one at a time.
Still have questions?
Concierge is here: concierge@lashify.com, or text/WhatsApp 323-543-4400 (Mon–Fri 7am–4pm PT).