What's Changing: Membership, Lash Cash & Your Account
Something new is coming. We’re introducing a brand-new Lashify loyalty program and a brand-new subscription box, The Lash Edit, both launching soon. Here’s what’s changing now, and what stays the same.
Is Membership X ending? Will I be charged again?
Yes. Membership X and X Pass have closed, and you won't be charged again. There's nothing to cancel and nothing you need to do. A brand-new Lashify loyalty program is launching soon.
I was a Membership X member. What do I keep?
You've been upgraded to Legacy BLACK. Everything stays the same until the end of the term you already paid for:
- 15% off retail
- 5% back as Lash Cash on one-time orders
- Free shipping on US and UK orders of $45 or more, and international orders over $75
- Access to The Back Room
Your end date is in the email we sent you.
I had X Pass. What happens now?
Billing has stopped, so you won't be charged again. Your perks continue until the end of the month you already paid for, and the Lash Cash you earned is yours to keep as store credit in your account. After that, you earn points on every order.
Why do I see a “BLACK” discount at checkout?
That's your member 15%, under its new name, and your total is the same as before. It shows up only when you're signed in. It doesn't combine with other discount codes and doesn't apply to items already on sale.
What happens when my membership term ends?
Your member perks stop, and you start earning 1 point for every $1 you spend. Spend $1,500 in 12 months and you're BLACK: 15% off retail for a full year.
Where is my Lash Cash?
Your Lash Cash is now store credit in your Lashify account, same amount. You can see it any time in My Account.
How do I use my store credit?
Sign in, then at checkout enter the amount under “Store credits to use” and tap Apply. It works on one-time orders. It isn't applied automatically to subscription box renewals.
My membership already ended. What happened to my Lash Cash?
If we carried your Lash Cash over, it's in your account as store credit. If you don't see what you expected, contact Concierge with the email on your account and we'll take a look.
How do I sign in now?
Enter your email and we'll send you a one-time code, so there's no password to remember. Use the same email you've always used with Lashify.
Where do I manage my subscription box?
Go to your account page, lashify.com/pages/my-account, and open Subscriptions. You can edit, swap, skip or reschedule your box there. Nothing about your box changed.
Is something new coming to the subscription box?
Yes, and it's the best thing we've ever made. We're launching The Lash Edit, our brand-new subscription box. It comes with new rules (the good kind), and we'll share every detail soon. It's going to be exciting.
Already have a subscription box? You'll move over automatically, so there's nothing you need to do. New to Lashify? Join the waitlist to be first in.
What are points and BLACK?
Every order earns 1 point for every $1, so you get a head start on the new loyalty program. Spend $1,500 in 12 months and you're BLACK: 15% off retail for a full year.
Do I still have access to The Back Room?
Legacy BLACK and X Pass members keep access until the end of their paid term. Sign in, then visit The Back Room.
I still have questions about the changes. Who do I contact?
Concierge is here: concierge@lashify.com, or text/WhatsApp 323-543-4400 (Mon–Fri 7am–4pm PT).