Shipping & Returns

We want you to love your Lashify Control Kit®. If you’re not completely satisfied, you may return the kit within 30 days of purchase. Full details available here.

Please note:

• A $20 shipping and handling fee will be deducted from the return.
• Kits purchased using a discount code or promotional offer are eligible for store credit only
• All items originally included in the kit must be returned and in good condition. *Gossamer Lash cartridges may be returned empty.
• Returns are subject to inspection and approval prior to issuing a refund or credit.
• Control Kit returns are limited to the Domestic US and the UK.
• International orders are final sale and not eligible for return or refund.

Try new bonds risk-free - our word is our bond. Full details available here.

If you’re not satisfied with your Gossamer Lash purchase, we offer the following options within 30 days of order fulfillment:

• Unopened, sealed Gossamer® Lashes in original packaging are eligible for return or exchange, subject to a flat-rate $4.99 handling fee.
• This fee is waived for orders protected by Lashify Protect+.

If you’re unhappy with any of our Bonds, we’ll exchange it for another Bond of your choice at no cost to you within 30 days of order fulfillment:

• This guarantee applies to Mrs. Bond™, Whisper Light Flexible Bond® with Micro-flex®, and Bondage®.
• Bonds damaged during transit due to settling or temperature changes are eligible for free replacement, even without Protect+

Orders typically process within 3–5 business days. Once fulfilled, orders ship according to the selected shipping method. For assistance with tracking or fulfillment, contact: Lashify Concierge

Final Sale Items

Unless specified otherwise under our policies for Bonds, Gossamer Lashes, Control Kits, or items covered by Protect+, all other products are considered Final Sale and are not eligible for return, refund, or exchange.

Lashify Protect+ Shipping Coverage

Lashify offers optional Lashify Protect+, which:

• Cover theft, loss, or damage during shipping. (Including porch piracy!)
• Unlock free Gossamer® Lash returns and exchanges on protected orders.

Simply add Lashify Protect+ at checkout, or to your Lash Edit box. Full details available here.